Refund and payment-support policy
This page explains how SS MarketVerse reviews refund, failed-payment, duplicate-payment and digital-access issues.
Request review
Refund eligibility depends on the specific transaction, payment status, whether digital access or entitlement has been activated, the nature of the issue and any rights that apply under applicable law. Submission of a request does not itself guarantee a refund.
Failed or incomplete payments
If a payment is debited but the platform does not confirm the paid order, contact official support with the relevant order or payment reference. SS MarketVerse will verify the backend payment state before changing any entitlement.
Duplicate payments
Suspected duplicate charges should be reported through official support with the relevant transaction references so the payment records can be reconciled.
Digital access already delivered
Where digital access, software entitlement or another paid benefit has already been activated, refund eligibility may differ from an undelivered or failed transaction and will be reviewed according to the transaction circumstances and applicable law.
How approved refunds are handled
Where a refund is approved, it will be processed through the appropriate payment channel. Bank or payment-network processing time may apply after SS MarketVerse initiates the refund.