Refund and payment-support policy
This page explains how SS MarketVerse handles refund requests for digital access purchases and SSVM-related transactions.
Request review
Refund eligibility depends on the specific transaction, payment status, whether digital access or entitlement has been activated, and any rights that apply under applicable law. A refund is not automatically guaranteed merely because a request is submitted.
Failed or duplicate payments
If a payment is debited but the platform does not confirm the paid order, or if a duplicate charge is suspected, contact official SS MarketVerse support with the relevant order or payment reference so the transaction can be reviewed.
Access-related issues
Technical or entitlement issues should first be reported through official support so the platform can verify the payment, account and delivery status. Where a refund is applicable, it will be processed through the appropriate payment channel.